Table of Contents

FOREWORD | by Peter Senge

Part 1: Understanding Relationships

• Chapter 1 | Present and Unaccounted For
• Chapter 2 | The Life and Death of a Relationship
• Chapter 3 | It’s a Matter of Perspective

Part 2: Strengthening Relationships

• Chapter 4| Using the Heat of the Moment
• Chapter 5 | Mapping Relationships
• Chapter 6 | Focusing Investments, Managing Costs

Part 3: Transforming Relationships

• Chapter 7 | Navigating Change Over Time
• Chapter 8 | Disrupting Patterns
• Chapter 9 | Reframing Each Other
• Chapter 10 | Revising What You Know

APPENDIX A |  A Guide to Behavioral Repertoires

APPENDIX B |  The Ladder of Reflection